Returns & Exchanges
At ATB Guitars, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a refund or exchange within 30 days of delivery.
Initiate Your Return
Log in to your account and visit the order history section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.
Ship the Package
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing